Business Intelligence in Service Delivery
Service Level Management (SLM) is key for effectiveness in operations, for aligning teams, departments and suppliers, and for reaching Company objectives.
Acktis is there to help you :
- Performance Management. Defining and installing optimal metrics for efficient management.
- Services Level Agreements. Setting up appropriate SLA and negotiating them to reach your goals.
- Service Catalog. Implementing Service Library according ITIL v3 and structure ICT services for optimal alignment between Business and ICT.